- Shipping & Returns
Shipping & Returns
We are happy to provide free shipping for orders over $50 for smaller items that are not considered bulky or oversize. A shipping quote will be provided for those larger items. Please contact us for quotes for destinations outside the U.S., as well.
Most items may be returned for refund or replacement, within seven days of delivery, providing they are unopened, unused, and in saleable condition.
The following items may not be returned or exchanged: masks, makeup, wigs, prosthetics, contact lenses, teeth, and under garments. Other non-returnable items include books, CD’s, DVD’s, opened magic tricks, special orders, and sale or close-out items.
All returns must be authorized by our customer service department prior to returning them, and will be issued a Return Authorization Number. We cannot process a return without this important RA number. Please call Freaky Findz at 830-302-7580 for your Return Authorization Number. Further information on how to proceed will be provided by our friendly customer service department.
Customers are responsible for return shipping charges. Shipping costs are not refundable, including those incurred on orders with free shipping. Returns may be subjected to a 20% restocking fee. Please note, returns on Halloween items ordered after October 20th are not allowed.
Customer service hours are Monday through Friday, 10:00 am to 6:00 pm CST. Please ship returns through UPS or insured US mail to:
651 N. Business IH 35, #310
New Braunfels, TX 78130